Home About us Privacy policy Terms and condition Contact us Vendor registration

Privacy policy

Home / Privacy policy

Privacy Policy for Koblip Food

Effective Date: July 20, 2026
Last Updated: July 20, 2026

Privacy Policy

Welcome to Koblip Food ("Koblip," "we," "our," or "us").

Your privacy is important to us. This Privacy Policy explains how Koblip Food collects, uses, stores, shares, and protects your personal information when you use our website, mobile applications, and related services (collectively, the "Services").

By using Koblip Food, you agree to the practices described in this Privacy Policy.

1. Who We Are

Koblip Food is a food delivery platform that connects customers, restaurants, stores, delivery partners, and vendors.

Our services include:

  • Food ordering

  • Grocery ordering

  • Pickup orders

  • Delivery services

  • Vendor management

  • Customer accounts

  • Payment processing

2. Information We Collect

Depending on how you use our Services, we may collect the following information.

Personal Information

  • Full name

  • Email address

  • Phone number

  • Profile photo (optional)

  • Date of birth (if provided)

  • Language preference

Account Information

  • Username

  • Login credentials

  • Authentication tokens

  • Device identifiers

We never store your passwords in plain text.

Location Information

To provide delivery services, we may collect:

  • GPS location

  • Delivery address

  • Saved addresses

  • Pickup location

Location access is used only with your permission.

Order Information

We collect information related to your orders, including:

  • Restaurant

  • Purchased items

  • Order history

  • Delivery instructions

  • Tips

  • Coupons

  • Payment method

  • Order status

Payment Information

Depending on the payment method, we may collect:

  • Payment transaction ID

  • Payment status

  • Payment provider

  • Currency

  • Refund information

We do not store your complete debit or credit card numbers on our servers.

Payments are securely processed by third-party payment providers.

Device Information

We may automatically collect:

  • Device type

  • Operating system

  • Browser type

  • App version

  • IP address

  • Language

  • Time zone

  • Crash reports

  • Performance logs

Usage Information

We collect information such as:

  • Pages viewed

  • Features used

  • Search history

  • Restaurants viewed

  • Time spent using the app

  • Interactions with promotions

3. How We Use Your Information

We use your information to:

  • Create your account

  • Process your orders

  • Deliver your food

  • Process payments

  • Prevent fraud

  • Verify identity

  • Improve our services

  • Provide customer support

  • Send order updates

  • Notify you about promotions (when permitted)

  • Improve security

  • Comply with legal obligations

4. Location Data

If you allow location access, we use your location to:

  • Find nearby restaurants

  • Calculate delivery fees

  • Estimate delivery times

  • Assign delivery drivers

  • Improve delivery accuracy

You can disable location access at any time through your device settings.

5. Cookies and Similar Technologies

Our website and applications may use:

  • Cookies

  • Local storage

  • Analytics tools

  • Session identifiers

These technologies help us:

  • Keep you signed in

  • Remember preferences

  • Improve performance

  • Measure usage

  • Detect fraud

6. How We Share Information

We may share information with:

Restaurants

To fulfill your order, restaurants receive information such as:

  • Name

  • Ordered items

  • Delivery instructions

  • Order number

Delivery Partners

Delivery partners may receive:

  • Your first name

  • Delivery address

  • Phone number (when necessary)

  • Order information

Payment Providers

Payment information is shared only with secure payment processors to complete transactions.

Service Providers

We may work with trusted providers that help us operate the platform, including:

  • Cloud hosting

  • Analytics

  • Customer support

  • Notifications

  • Fraud prevention

These providers may only process your information on our behalf.

Legal Authorities

We may disclose information when required by law or to:

  • Comply with legal obligations

  • Prevent fraud

  • Protect users

  • Enforce our Terms of Service

  • Respond to lawful requests

7. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your information, including:

  • HTTPS encryption

  • Secure authentication

  • Access controls

  • Encrypted communication

  • Security monitoring

  • Regular software updates

While we work to protect your information, no system can guarantee absolute security.

8. Data Retention

We retain information only for as long as necessary to:

  • Provide our services

  • Maintain records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal obligations

When information is no longer required, it is deleted or anonymized where appropriate.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your information

  • Correct inaccurate information

  • Delete your account

  • Request a copy of your data

  • Object to certain processing

  • Withdraw consent where applicable

You may also request account deletion through the app or by contacting us.

10. Children's Privacy

Koblip Food is not intended for children under the age required by applicable law in their jurisdiction without appropriate parental or guardian consent.

If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete that information.

11. International Data Transfers

Your information may be processed or stored in countries other than your own.

When we transfer personal information internationally, we take reasonable steps to protect it in accordance with applicable privacy laws.

12. Marketing Communications

If you choose to receive promotional communications, we may send:

  • Discounts

  • Promotions

  • New restaurant announcements

  • Product updates

You may unsubscribe at any time using the unsubscribe link or your notification settings.

13. Third-Party Services

Our Services may integrate with third-party providers such as:

  • Payment processors

  • Mapping services

  • Push notification providers

  • Authentication providers

  • Analytics providers

These third parties have their own privacy policies, and we encourage you to review them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If significant changes are made, we will notify users through the application, website, email, or other appropriate means.

The updated version becomes effective on the date listed at the top of this Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Koblip Food

Email: contact@koblip.com

Website: https://koblip.com

16. Account Deletion

Users may request deletion of their account at any time through the application or by contacting us.

After receiving a verified request, we will delete or anonymize personal information as required by applicable law, except where we must retain certain information for legal, accounting, fraud prevention, or security purposes.

17. Your Consent

By creating an account or using Koblip Food, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

This policy is written to align with common requirements from major app stores (including Apple App Store and Google Play) and incorporates standard disclosures around data collection, payments, location, account management, and user rights.