Refund Policy

Effective Date: July 20, 2026
Last Updated: July 20, 2026

Refund Policy

At Koblip Food, we strive to ensure every order is delivered accurately and meets your expectations. If something goes wrong with your order, we will review your request and, where appropriate, provide a refund, replacement, or account credit.

1. Eligibility for Refunds

You may be eligible for a refund if:

Your order was canceled.
You were charged more than once for the same order.
You received the wrong item(s).
Items were missing from your order.
Your order was never delivered.
Your order arrived significantly damaged or spilled.
The food was unsafe or not fit for consumption.
A verified technical issue caused an incorrect charge.

Each refund request is reviewed individually based on the circumstances and available information.

2. Non-Refundable Situations

Refunds may not be granted if:

You entered an incorrect delivery address.
You were unavailable to receive your order.
You changed your mind after the restaurant began preparing your order.
Delivery delays were caused by factors beyond our reasonable control, such as severe weather or road closures.
The issue cannot be verified after investigation.

3. Partial Refunds

In certain situations, we may issue a partial refund, including when:

Only some items are missing.
Only part of the order is incorrect.
A product quality issue affects only a portion of the order.

4. How to Request a Refund

To request a refund:

Contact our customer support through the Koblip Food app or website.
Submit your request as soon as possible after receiving your order.
Provide any relevant details, including photos if available.

Providing accurate information helps us process your request more quickly.

5. Refund Processing

If your refund is approved:

Refunds to card or online payments will be sent to the original payment method.
Processing times depend on your bank or payment provider and may take several business days.
In some cases, refunds may be issued as account credit where permitted by applicable law or agreed upon by the customer.

6. Order Cancellations

If an order is canceled before the restaurant begins preparing it, you may receive a full refund.

Once preparation has started, refunds may be limited or unavailable unless required by applicable law or due to an error by the restaurant, delivery partner, or Koblip Food.

7. Fraud Prevention

Koblip Food reserves the right to deny refund requests that are determined to be fraudulent, abusive, or made in bad faith.

Repeated abuse of the refund system may result in account suspension or termination.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will become effective when the updated version is published on our website or within the Koblip Food app.

9. Contact Us

If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us:

Koblip Food

Email: contact@koblip.com

Website: https://koblip.com